Steps to retrieve the invoice:
From the cashier application, on the main interface, click on the sales interface.
In the new window, select the billing option.
From the list, select completed invoices.
Select the invoice you wish to retrieve from the list, then click on Retrieve at the top of the page.
A new window will appear. Select the item or items you wish to retrieve, then click Next.
Choose a reason for cancellation from the list.
Specify the payment method by which the refund will be made (e.g., cash, card, or any other payment method).
Click on Refund to complete the process.
To confirm the success of the process, go to Invoices > Refunds, and you will find the invoice.
Frequently Asked Questions
Can I get a partial refund?
Yes, you can select and refund one or more items from the original invoice without having to refund the entire invoice.
What payment methods are available when returning an invoice?
You can choose the same payment method used on the original invoice or any other method available according to the store's policy (such as cash or card).
Do returns appear in the reports?
Yes, returns are automatically recorded in sales and financial reports to ensure accurate tracking of all transactions.
Can an invoice be modified after it's been retrieved?
No, after a retrieval, the original invoice cannot be modified. A new invoice must be created if any further modifications are needed.
Can an old invoice be retrieved?
Yes, you can retrieve old invoices that are not currently in open custody from the dashboard.